Job Overview
The Chief Operations Officer (COO) is responsible for leading and coordinating Mereb Pay's core payment operations, transaction processing, settlement and reconciliation, and customer and merchant support. The COO ensures efficient, reliable, controlled, and customer-focused delivery of the Company's payment services. The COO holds the following mandates: Customer/Merchant Support departments. discrepancies and exceptions. operational indicators. payment-related exceptions in coordination with relevant functions. Proposed Interim HR Framework for Mereb Pay Page 31 resolution. incidents, integrations, and technology-related operational requirements. transaction controls, fraud prevention, and risk mitigation. standards, and internal controls. with relevant functions. efficiency, and customer experience. CEO.
Core Responsibilities
- Lead and oversee the Company's payment operations and service delivery.
- Direct and coordinate Payment & Processing, Settlement & Reconciliation, and
- Ensure timely, accurate, secure, and efficient processing of payment transactions.
- Oversee settlement and reconciliation activities and ensure timely resolution of transaction
- Monitor operational performance, service quality, transaction volumes, and key
- Ensure effective handling of failed transactions, refunds, disputes, chargebacks, and other
- Ensure effective customer and merchant support, complaint handling, and service request
- Coordinate with the CTO on platform availability, system performance, technical
- Coordinate with Risk & Compliance Management to ensure operational compliance,
- Support the development and implementation of operational policies, procedures, service
- Lead operational business continuity and service recovery arrangements in coordination
- Identify opportunities to improve payment processes, service quality, operational
- Monitor operational risks and ensure timely corrective actions.
- Prepare periodic operational performance reports and provide recommendations to the
- Perform other related tasks as assigned by the CEO.
Required Criteria
Experience required
10+ years
Key skills
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Chief Operation Officer (COO)
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